Our Privacy Policy
Flow State Active Pty Ltd (ABN 55 678 877 337) trading as Exersox (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and store your personal information when you interact with us, including through our website exersox.com.au.
By using our website or purchasing from us, you consent to the practices described in this Privacy Policy.
1. What personal information we collect
The types of personal information we may collect include:
Your name, email address, phone number and postal address
Payment information (collected and processed securely via our third-party payment providers)
Order history and preferences
Any communication or feedback you provide to us
Information collected via cookies and similar tracking technologies when you browse our website
We only collect personal information that is necessary for our business functions and activities.
2. How we collect your information
We may collect your personal information in several ways, including when you:
Purchase products through our website
Subscribe to our email list or marketing communications
Contact us via email, website form, or social media
Browse our website (via cookies or analytics tools)
3. Why we collect and use your information
We use your personal information to:
Fulfil your orders and deliver products
Communicate with you about your purchases
Provide customer support
Send you updates, promotions, or product information
Improve our website, products and customer experience
Comply with legal obligations
4. Sharing your information
We do not sell or rent your personal information.
We may share your information with third parties only where necessary to run our business, including:
Payment processors (e.g. Stripe)
Delivery and logistics partners (e.g. Australia Post, couriers)
Website hosting, marketing or analytics service providers
We ensure that these third parties handle your data in a manner consistent with privacy laws and this policy.
5. Cookies and analytics
Our website may use cookies and similar technologies to improve user experience, remember your preferences, and track website performance. These tools may collect anonymous usage data, which helps us understand how people use our site.
You can manage or disable cookies in your browser settings, although some features of our website may not work properly without them.
6. Marketing and communication
If you opt in to receive marketing communications from us, we may send you product updates, promotions, and other relevant information. You can unsubscribe at any time by clicking the link at the bottom of any marketing email.
7. Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. While no method of transmission over the internet is 100% secure, we follow industry standards to safeguard your data.
8. Access and correction
You may request access to, or correction of, the personal information we hold about you. Please contact us at support@exersox.com.au and we will respond within a reasonable timeframe.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website, and continued use of our services will constitute acceptance of any updates.
10. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact:
Flow State Active Pty Ltd (Exersox)
Email: support@exersox.com.au